WARRANTY AND RETURNS POLICY
COMPLAINTS
Complaints are accepted by email at info@melodio.cz and claims will be processed within ten working days, in complicated cases within 14 working days.
WITHDRAWAL FROM CONTRACT, MONEY BACK GUARANTEE
The User is entitled to withdraw from the contract for the purchase of goods concluded online without giving any reason within 14 days from the day following the date of conclusion of the contract. In order to exercise the right of withdrawal, the User must inform the Provider of his withdrawal. He/she may use the sample withdrawal form available in Annex 1 to these Terms and Conditions.
In order to comply with the withdrawal period for the purchase of goods, it is sufficient to send the withdrawal before the expiry of the relevant 14-day withdrawal period.
The User shall return the goods to Nadační fond Melodio, Boušova 792, Prague 9, 190 14. In the event of withdrawal, the Provider shall refund all payments received without undue delay, no later than 14 days from the date of receipt of the withdrawal notice and the goods. The refund shall be made by sending the funds to the user’s account without cash.
The purchased and used service cannot be refunded, i.e. a contract under which the Service has already been provided cannot be withdrawn.